Privacy Policy

At Alt Hair, we are committed to protecting the privacy and personal information of our clients. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website or services.

1. Information Collection

We may collect personal information from clients when they:

  • Place an order or make a purchase

  • Sign up for newsletters, promotions, or loyalty programs

  • Contact us for inquiries or support

  • Create an account on our website

The types of information collected may include, but are not limited to:

  • Name, email address, phone number, and mailing address

  • Payment information (processed securely via our payment partners)

  • Order history and product preferences

  • Any other information voluntarily provided by clients

2. Use of Information

Client information is used solely for purposes such as:

  • Fulfilling orders and providing requested products or services

  • Communicating order updates, promotions, or important announcements

  • Improving our website, products, and customer experience

  • Complying with legal obligations, if required

3. Information Sharing

We respect the confidentiality of our clients’ information. We do not sell, rent, or trade personal data to third parties. Information may only be shared in the following circumstances:

  • With trusted service providers who assist us in operating our business, under strict confidentiality agreements

  • To comply with applicable laws or legal processes

  • To protect the rights, property, or safety of Alt Hair, our clients, or others

4. Data Security

We implement appropriate administrative, technical, and physical security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to protect client data, no method of transmission over the internet is completely secure.

5. Client Rights

Clients have the following rights regarding their personal information:

  • Access: Request a copy of the information we hold about you

  • Correction: Update or correct inaccurate or incomplete data

  • Deletion: Request the deletion of personal information, subject to legal obligations

  • Consent Withdrawal: Withdraw consent for data collection or use where applicable

Requests regarding personal information can be submitted by contacting us at hello@alt.hair.com.au

6. Cookies and Tracking Technologies

Our website may use cookies, analytics, and other tracking technologies to enhance user experience, track website performance, and deliver personalised content. Clients can manage or disable cookies through their browser settings, though some website features may be affected.

7. Updates to Privacy Policy

Alt Hair reserves the right to update or modify this Privacy Policy at any time. Clients will be notified of significant changes through our website or email communications.

8. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at:
Email: hello@alt.hair